As posted on the UPS website
Impact of the Coronavirus on our Service Guarantee
Within the U.S., UPS is designated among the government’s critical infrastructure and, therefore, continues to operate. The Novel Coronavirus pandemic has created unprecedented complexities, which have required us to constantly reassess our operations. Our highest priority is to help ensure the health and safety of our employees, customers, and suppliers.
Suspension of Service Guarantee
Effective March 24, 2020 and until further notice, the UPS Service Guarantee is suspended for all U.S. origin shipments (U.S. Domestic and International) at any service level. As the effects of the Coronavirus impact our infrastructure, we will continue to seek guidance from local, state, and national government entities to ensure that we fully align with their regulations while continuing to meet the service levels you have come to expect. We are committed to continue operating globally except where constrained by government restrictions.
Prior to shipping, please check to see if your recipient’s location is open, since business opening hours may have changed due to local restrictions. If the location is closed, we will hold your shipment and attempt to complete the delivery at a later date if the receiving location has indicated to UPS that it will re-open within 9 days. However, if the location is closed indefinitely, UPS will return the package to the sender. Please continue to visit this site for the most up-to-date information regarding the impact of Coronavirus on UPS services.
For your convenience, The UPS Store and UPS Access Point locations all provide access to your vital deliveries. Where available, you can sign up for free UPS My Choice which enables you to provide more specific delivery instructions such as where to leave deliveries, or redirect deliveries to another location, and also provides you with the ability to receive delivery notifications.
Signature Suspension Notification
To help promote the safety of our employees and customers, UPS signature guidelines are being temporarily adjusted for all shipments within the United States, with the exception of Adult Signature Required (ASR) shipments. Our goal is to minimize physical interactions and, therefore, customers may be asked to verify a recipient’s identity in a manner in lieu of a physical signature.
Service guarantees are subject to change. For further details, see the UPS Tariff/Terms and Conditions.
Service Impact of COVID-19 Containment Measures in United States (as of March 23, 2020)
FedEx is an essential business
Due to the crucial role we play in moving supply chains and delivering critical relief, FedEx is considered an essential business and may continue to operate under state of emergency and shelter in place orders recently issued in the U.S.
We have been and will continue to operate to and from impacted areas as local conditions and restrictions allow. Our FedEx Office retail locations are also providing vital access points to our global network, hold locations for redirected shipments and urgent printing support for government agencies and customers. The safety and well- being of our 475,000 team members is our top priority as they continue to deliver critical goods and services to support communities across the globe.
Prior to shipping, please check to see if your recipient is open, as many commercial businesses are now closed. In the event a business is closed, we will follow our current operating procedures to attempt to complete delivery at a later time. If your business recipient is unable to receive a package at their normal business address, our Hold at Location option is available to over 14,000 locations including FedEx Office and Walgreens locations. Select Hold when preparing the shipment. We’ll continue to evaluate our processes as this dynamic situation evolves. Please visit this site for more information on the FedEx response to COVID-19.
Global Suspension of Money Back Guarantee
The impact of COVID-19 is causing local, state, and national governments around the world to issue work and travel restrictions on a daily basis which are impacting our ability to meet our high standards of service.
As a result, we have made the decision to suspend our money-back guarantee for all FedEx Express, FedEx Ground, FedEx Freight and FedEx Office services effective immediately until further notice. Because FedEx is an essential transportation service provider, we will continue operating as government restrictions and regulations allow.
Signature Suspension Notification
To help promote the safety of our employees and customers, FedEx’s Signature guidelines are being temporarily adjusted for all shipments within the United States, with the exception of Adult Signature Required (ASR) shipments. In efforts to minimize physical interactions, customers may be asked to verify recipient name in lieu of a physical signature. FedEx is still collecting recipient information; therefore, surcharges for these services will continue to be assessed. For shipments with the adult signature service option selected, couriers will still request a physical signature and require a government issued photo ID.