FedEx remains inundated with elevated parcel volume stemming from continued online shopping resulting in longer delivery times, service blunders and upset customers. According to ShipMatrix, from March through mid-April, about 87% of FedEx Ground shipments arrived on time, compared with 95% for the similar service at UPS.
FedEx has kept commerce moving and delivered critical shipments throughout the COVID-19 pandemic.
The impact of the virus continues to generate elevated volumes, high demand for capacity and increased operating costs across our network.
We wanted to let you know that effective June 21, 2021 until further notice, the per-package charge for the Peak-Additional Handling Surcharge will increase. Surcharge details can be found here.
This surcharge increase will allow us to continue providing our customers with the best possible service during this challenging time.